Our refund and exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition.
Additional non-returnable items:
- Downloadable software products. This includes the Foundations For Freedom online Wellness Hub and Brain Re-train Recordings.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after purchase, not including the Foundations For Freedom Online Wellness Hub and Brain Re-train Recordings as these are downloadable products.
Sale items
Sale items cannot be refunded.
Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at admin@foundationsforfreedom.com.au